This policy relates to all physical goods and all services provided by Rogue Ink.

• Physical goods refer to products purchased in store or online that are in nature, physical items (such as merchandise).
• Services refer to all procedures carried out by our team – such as tattooing.

Refunds on physical goods

As per our Shipping, Return & Exchange Policy physical items that are returned to our studio, and that are eligible for replacement, are only allowed a refund if our studio do not have a replacement item available.

Refunds on services (not courses)

Booking Deposits

Upon cancellation of a booking – candidates are eligible for a refund on their deposit ONLY when they have provided our studio with a minimum of 48 hours notice when cancelling their booking.

Upon rescheduling of a booking – candidates may use their original deposit as credit toward a new date ONLY if they have provided our studio with a minimum of 48 hours notice when rescheduling their booking.

Refunds on Services Performed

Once a procedure has began, full payment of the service must be made by the customer before they leave the studio. This also means that candidates who choose to end the service before completion must still pay the full amount.

Refunds are non-refundable on services once complete.

Refunds on Layby

Layby repayments are non-refundable; but may be used as store credit.

Refunds on Course Enrolments

Any course participant who has began their learning journey with Rogue Ink will not be eligible to a refund once their journey has commenced.

Any participant who is unable to attend a scheduled practical session may schedule a makeup session with their trainer. Makeup sessions are $220. Participants who provide their trainer with 1 weeks notice when re-scheduling their learning will not need to pay the makeup session fee.

Customer Store Credit

Store credit may be given to a customer in the event that we have over quoted or overcharged for a procedure and there is remaining credit available. When store credit is approved for a customer – it is supplied to that customer in a form of a gift card. There is no expiry dates on gift cards (or credit).

Refund Procedures

All refunds are paid by our Accounts Payable Team – by bank transfer. Upon requesting a refund, candidates must supply the following to our team:

• Account Name
• Account Number
• Bank
• Branch
• Rogue Ink Order ID

Refunds are processed within 3 business days of the request date.

This Policy refers to physical goods only.

Services such as tattooing are obviously non-returnable.

Shipping

Most of our products are available in store for pickup only. Due to recent postage delays in Australia – we always recommend arranging to pickup your order instead of arranging for postage.

Orders that are shippable will be shipped with Australia Post Express Post services and will be accompanied by tracking codes. All shipping costs are at the expense of the buyer.

An item as large as a hoodie may incur a $15 postage fee.

An item as small as a voucher or a piece of jewellery may incur a $6 postage fee.

Orders of $200 or more are eligible for free postage.

Returns

All physical items are inspected thoroughly by our team before they are sold and leave our stock.

Orders that are picked up from our studio by the buyer – are deemed undamaged upon pickup and therefore cannot be returned or replaced on the grounds of damages.

Orders that require delivery may become lost or damaged in transit. Items that are damaged during transit may be returned to Rogue Ink at the buyer’s expense.

Replacements

Items that have been damaged during transit to the buyer – and returned to Rogue Ink – will be replaced by Rogue Ink at no extra cost to the buyer. Postage of replacement items will also be paid for by Rogue Ink.

All undamaged and unworn physical items may be exchanged for any item with equal value. This includes exchanging an item for the same item in a different size.

As per our Refund Policy – physical items that are eligible for replacement – are only allowed a refund if a replacement item is not available. Store credit may also be given to the buyer in exchange for the returned item.

Auction items purchased by the winning bidder are not eligible for exchanges.

In order to maintain the health and safety of every person on our premises – the following are not allowed inside Rogue Ink buildings:

• Animals and pets (unless certified support animal)
• Unsupervised children
• Smoking (including vapes)
• Alcohol
• Operators wearing open toed shoes

Our studio accepts people from all backgrounds. We have an inclusive attitude toward anyone we meet and provide services to. We appreciate your culture and experiences. Candidates who wish to convey to their artist their pronouns – will be completely accepted.

Our studio will not tolerate aggressive, offensive or rude behaviour toward our staff. Customers who act in a bullying nature toward our staff may have services terminated immediately and will be banned from our studio in future.

Artists must offer each client with aftercare instructions in compliance with government guidelines for every skin penetration procedure carried out in the studio.

As per Victorian Law – the minimum legal age for tattooing is 18 years. Unfortunately, parental permission is void in Victoria for tattoos.

There are different minimum legal age for piercings, depending on the piercing area. Our piercer’s must ensure each candidate is of legal age for the piercing they attend for prior to carrying out the procedure.

All consent must be supplied on our consent forms. All personal information must be stored in compliance with the Privacy Act 1988.

• Appropriate and compliant Infection Control procedures;
• Studio policies;
• Safe conduct;
• Professional tattooing;
• First Aid procedures (including mental health first aid);
• Emergency evacuation procedures.