This policy relates to all physical goods and all services provided by Rogue Ink.

• Physical goods refer to products purchased in store or online that are in nature, physical items (such as merchandise).
• Services refer to all procedures carried out by our team – such as tattooing.

Refunds on physical goods

As per our Shipping, Return & Exchange Policy physical items that are returned to our studio, and that are eligible for replacement, are only allowed a refund if our studio do not have a replacement item available.

Refunds on services (not courses)

Booking Deposits

Upon cancellation of a booking – candidates are eligible for a refund on their deposit ONLY when they have provided our studio with a minimum of 48 hours notice when cancelling their booking.

Upon rescheduling of a booking – candidates may use their original deposit as credit toward a new date ONLY if they have provided our studio with a minimum of 48 hours notice when rescheduling their booking.

Refunds on Services Performed

Once a procedure has began, full payment of the service must be made by the customer before they leave the studio. This also means that candidates who choose to end the service before completion must still pay the full amount.

Refunds are non-refundable on services once complete.

Refunds on Layby

Layby repayments are non-refundable; but may be used as store credit.

Refunds on Course Enrolments

Any course participant who has began their learning journey with Rogue Ink will not be eligible to a refund once their journey has commenced.

Any participant who is unable to attend a scheduled practical session may schedule a makeup session with their trainer. Makeup sessions are $220. Participants who provide their trainer with 1 weeks notice when re-scheduling their learning will not need to pay the makeup session fee.

Customer Store Credit

Store credit may be given to a customer in the event that we have over quoted or overcharged for a procedure and there is remaining credit available. When store credit is approved for a customer – it is supplied to that customer in a form of a gift card. There is no expiry dates on gift cards (or credit).

Refund Procedures

All refunds are paid by our Accounts Payable Team – by bank transfer. Upon requesting a refund, candidates must supply the following to our team:

• Account Name
• Account Number
• Bank
• Branch
• Rogue Ink Order ID

Refunds are processed within 3 business days of the request date.